Privacy Policy

Last updated: 02/08/2026

This Privacy Policy describes how OWKiAJ Serenity (“we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit https://owkiajserenity.com/ (the “Website”) or book services through our scheduling platform.

 

  1. WHO WE ARE

Business Name: OWKiAJ Serenity
Legal Name: OWKiAJ Serenity
Country/State: Texas, USA
Mailing Address: 6333 E. Mockingbird Lane Ste 147 PMB 2159
Email: [email protected]

We operate as an individual service provider offering Reiki, Medium, and Psychic sessions.

 

  1. INFORMATION WE COLLECT

We collect only the information necessary to provide our services and operate our business.

  1. Information You Provide Directly
  • Name
  • Email address
  • Booking and appointment details
  • Intake form responses
  • Session notes
  • Testimonials or reviews you voluntarily submit
  • Communications sent via contact forms or email
  1. Sensitive or Personal Content

Because of the nature of our services, you may voluntarily share personal, emotional, spiritual, or life-related information during intake forms or sessions. You are not required to provide information you are uncomfortable sharing.

  1. Payment Information

Payments are processed through ACUITY SCHEDULING, which uses STRIPE as its payment processor.

  • We do not directly collect or store credit card numbers
  • Billing and payment details are handled by Acuity and Stripe according to their own privacy policies
  1. Automatically Collected Information

At this time, we do not intentionally use analytics or tracking tools.
However, our website is built on WORDPRESS and hosted by BLUEHOST, which may automatically collect limited technical data such as IP addresses or server logs as part of standard hosting operations.

 

  1. HOW WE USE YOUR INFORMATION

We use personal information to:

  • Schedule and deliver booked sessions
  • Communicate with you about appointments or services
  • Maintain internal records and session notes
  • Process refunds in accordance with our cancellation policy
  • Display testimonials or reviews with your consent
  • Comply with legal obligations

We do not sell or rent personal information.

 

  1. THIRD-PARTY SERVICES

We share information only with trusted third-party services necessary to operate our business, including:

  • BLUEHOST (website hosting)
  • WORDPRESS (website platform)
  • ELEGANT THEMES / DIVI (website theme)
  • ACUITY SCHEDULING (booking and intake forms)
  • STRIPE (payment processing via Acuity)

These providers process data under their own privacy policies and security practices.

 

  1. COOKIES

We do not knowingly deploy tracking or advertising cookies.
However, WordPress, themes, or hosting services may set essential cookies required for site functionality.

If you prefer, you may disable cookies in your browser settings.

 

  1. INTERNATIONAL USERS

We serve clients worldwide.
If you access this Website from outside our country of operation, you acknowledge that your information may be transferred to and processed in jurisdictions with different data protection laws.

 

  1. DATA RETENTION

We retain personal information indefinitely unless deletion is requested, unless a longer or shorter retention period is required by law.

 

  1. YOUR PRIVACY RIGHTS

Depending on your location, you may have the right to:

  • Request access to your personal data
  • Request correction of inaccurate information
  • Request deletion of your personal data
  • Object to or restrict certain processing

To exercise your rights, submit a written request via email or mail.
We may require identity verification before fulfilling requests and will respond within the timeframe required by applicable law.

 

  1. CHILDREN’S PRIVACY

This Website and services are intended for adults.
We do not knowingly collect personal information from children under 18. If you believe a minor has provided personal information, please contact us to request deletion.

 

  1. DATA SECURITY

We take reasonable administrative and technical measures to protect personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

 

  1. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.

 

  1. CONTACT US

For privacy-related questions or requests, contact:

OWKiAJ Serenity
Email: [email protected]
Mailing Address: 6333 E. Mockingbird Lane Ste 147 PMB 2159